Privacy and Confidentiality Policy

Welcome to Dukan Hay, operated by Dukan Hay Pakistan Pvt Limited (Registration Number: 0000000). At Dukan Hay, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and, in certain circumstances, disclose your personal data. It also explains the measures we take to safeguard your information and your rights regarding its collection, use, and disclosure. By accessing or using our website (the “Site”), you agree to the practices described in this policy.

Our Commitment to Privacy

Data protection is a matter of trust, and your privacy is important to us. We only collect and use your personal information as outlined in this Privacy Policy. We ensure that your data is collected only when necessary and is relevant to our interactions with you. We retain your information only for as long as required by law or as necessary for the purposes for which it was collected. Once your data is no longer needed, we will securely delete or anonymize it.

You can browse our Site without providing personal details. Your identity remains anonymous unless you log in to your account using your username and password.

Data We Collect

When you place an order or interact with our Site, we may collect the following information:

For Buyers:

  • Identity Data: Name, gender, profile picture, and date of birth.
  • Contact Data: Billing and delivery addresses, email address, and phone numbers.
  • Biometric Data: Voice files (for voice search) and facial recognition data (if applicable).
  • Payment Information: Bank account details, credit card information, and transaction records.
  • Technical Data: IP address, browser type, device information, cookies, and login details.
  • Usage Data: Time spent on the Site, search history, and interaction with content.
  • Location Data: Geolocation information shared through photos or videos.
  • Marketing Preferences: Your choices regarding receiving promotional materials.
  • Additional Information: Government-issued IDs for verification or due diligence purposes.

For Sellers:

  • Identity and Contact Data: Name, company details, address, email, and phone numbers.
  • Business Information: Company registration number, tax details, and shareholder information.
  • Payment Information: Bank account details and transaction records.
  • Technical and Usage Data: Similar to buyers, including IP address and browsing behavior.
  • Marketing Preferences: Your preferences for receiving marketing communications.
  • Additional Information: Government-issued IDs for authentication or compliance purposes.

How We Use Your Data

We use your information to provide and improve our services, including:

For Buyers:

  • Processing and delivering your orders.
  • Providing customer support and resolving disputes.
  • Verifying payment transactions.
  • Sending promotional offers (with your consent).
  • Conducting fraud detection and legal compliance.
  • Improving our Site and services through analytics and research.

For Sellers:

  • Facilitating product listings and deliveries.
  • Managing your seller account and transactions.
  • Providing marketing and advertising support.
  • Ensuring compliance with legal and regulatory requirements.
  • Enhancing our services through data analysis and research.

Sharing Your Data

We may share your information with:

  • Third-Party Service Providers: For payment processing, logistics, marketing, and customer support.
  • Affiliates and Partners: To enhance our services and offerings.
  • Legal Authorities: When required by law or to prevent fraud.

We ensure that third parties adhere to strict data protection standards and use your information only for the purposes outlined in this policy.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site. Cookies help us recognize your device and remember your preferences. You can manage or disable cookies through your browser settings, but this may limit certain functionalities on the Site.

Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no system is entirely secure, we continuously update our security practices to safeguard your information.

Your Rights

You have the right to:

  • Access and update your personal data.
  • Request the deletion of your data.
  • Opt out of marketing communications.
  • Withdraw consent for data processing (subject to legal and contractual obligations).

To exercise these rights, contact our customer support team at info@dukanhay.com.

Minors

Our Site is not intended for individuals under the age of 18. If a minor uses your account, you consent to the processing of their data and accept responsibility for their actions.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@dukanhay.com.
Address: Dukan Hay Pakistan Pvt Limited, Plaza #02, Lower Basement, Bahria Town Phase VII, Islamabad.

Thank you for trusting Dukan Hay with your personal information. We are committed to ensuring your privacy and providing a secure shopping experience.