Terms and Conditions

By using Dukan Hay Pakistan Pvt Limited (“Site”), you agree to these Terms and Conditions, Privacy Policy, and Returns and Refund Policy. Please read these terms carefully before using the Site.

1. Introduction

Welcome to Dukan Hay, operated by Dukan Hay Pakistan Pvt Limited (Registration Number: 0000000). Dukan Hay is an online marketplace, and these terms govern your access and use of the Site, including its sub-domains, mobile app, services, and tools. By using the Site, you accept these terms and agree to comply with them. This agreement is effective upon your use of the Site. If you do not agree, please do not access or use the Site.

Dukan Hay reserves the right to modify these terms at any time without prior notice. Changes become effective when posted on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated terms.

2. Conditions of Use

A. Your Account

To access certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and ensuring they are secure. Notify us immediately if you suspect unauthorized use of your account.

You must provide accurate and complete information and update it in real-time. We reserve the right to refuse access, terminate accounts, or edit content without prior notice.

B. Privacy

Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to the collection and use of your information as outlined in the Privacy Policy.

C. Platform for Communication

Dukan Hay is an online platform facilitating transactions between buyers and sellers. We are not a party to these transactions and do not control payment processing, which is handled by third-party service providers.

D. Site Availability

We strive to ensure the Site is available and error-free, but we cannot guarantee uninterrupted access. The Site may be temporarily suspended for maintenance or updates without prior notice.

E. License to Access the Site

You must be at least 18 years old to use the Site. We grant you a limited, non-exclusive, and non-transferable license to use the Site for personal shopping. Commercial use is prohibited unless explicitly permitted by us.

You may not reproduce, duplicate, or exploit any part of the Site without our written consent. Unauthorized use of our trademarks or content is strictly prohibited.

F. Your Conduct

You agree not to use the Site for illegal purposes, fraud, or any activity that harms the Site or its users. Prohibited activities include posting offensive content, spamming, or engaging in unauthorized transactions.

G. Submissions

Any content you submit to the Site (e.g., reviews, comments) becomes our property. You grant us the right to use your name and content in connection with such submissions.

H. Objectionable Content

If you encounter illegal or offensive content on the Site, notify us immediately at legal@dukanhay.com. We will investigate and take appropriate action.

I. Intellectual Property

All trademarks, logos, and content on the Site are the property of Dukan Hay or its licensors. Unauthorized use is prohibited.

J. Disclaimer

We do not guarantee the accuracy, reliability, or legality of products listed on the Site. We are not liable for any actions or inactions of sellers or third-party service providers.

K. Indemnity

You agree to indemnify Dukan Hay and its affiliates against any claims arising from your use of the Site or breach of these terms.

L. Third-Party Businesses

The Site may feature products or services from third-party sellers. We are not responsible for their offerings or content.

M. Communication

By using the Site, you consent to receive communications from us via email, SMS, or other means.

N. Losses

We are not liable for any indirect or consequential losses arising from your use of the Site.

O. Amendments

We reserve the right to modify these terms at any time. Your continued use of the Site constitutes acceptance of the updated terms.

P. Governing Law

These terms are governed by the laws of Pakistan. Any disputes will be resolved in the courts of Islamabad.

Q. Termination

We may terminate your access to the Site at any time for breach of these terms.

3. Conditions of Sale

A. Contract

Your order is a legal offer to purchase products from sellers on the Site. The contract is confirmed when the product is dispatched. Sellers may cancel orders before dispatch, and any prepayments will be refunded.

B. Returns

Please refer to our Returns Policy for details on returning products.

C. Pricing and Availability

Prices are listed in PKR and include GST. We reserve the right to cancel orders due to pricing errors or unavailability.

D. Reselling

Reselling Dukan Hay products for commercial purposes is prohibited.

E. Taxes

You are responsible for paying all applicable taxes on your purchases.

F. Vouchers

Refund and promotional vouchers are subject to specific terms and conditions. Misuse of vouchers may result in legal action.

4. Buyer Policy

A. Account Registration

Do not create multiple accounts or use false information.

B. Transactions

All transactions must be completed within the Site. Offline payments or redirecting sales to other platforms are prohibited.

C. Post-Transaction

Provide honest feedback and do not post fake reviews. Do not initiate payment disputes if a refund has already been issued.

5. Contact Us

For any questions or concerns, contact us at:
Email: info@dukanhay.com.
Address: Dukan Hay Pakistan Pvt Limited, Plaza #02, Lower Basement, Bahria Town Phase VII, Islamabad.

Thank you for choosing Dukan Hay Pakistan Pvt Limited. We are committed to providing a secure and enjoyable shopping experience.